Ivory will answer frequently asked questions section “how to buy”, giving you details of products and information for ordering.

The products sold are original?

Ivory is the official representative of the brands sold. (Click here For details about each designer in hand)
You can check the authenticity of the products even from producer, indicating the country and the store name / company name.

How to buy the desired product?

1. Ivory in the store Catargiu No Lascar Bucharest. 3, sector 1 (Romanian Market rond). Payment can be made by cash or by card.

2. Courier (is the mail order ([email protected]) or phone (+4 0755 743 002), establishing our counselors before delivery with the appropriate color and size, transportation charges being borne by the client, with the courier company Cargus or Fan Courier). Payment can be made by cash or bank transfer (before shipping the product).

Products available in the store are grouped “Products in stock” the main menu.

How to order a product that is not available in store?

It can bring order in France, Istanbul and USA, any type of brands that we represent in Romania Ivory, while stocks and limited time to event.
To place an order, are charged an advance 50% (cash/card/transfer bancar), and the difference is paid on delivery (cash/card-in magazin, on delivery, courier, Before raising bank transfer, store or product before delivery by courier).
For placing an order, order form is signed.
For orders are delivered by courier, shipping charges are borne by the client, with the courier company Cargus or Fan Courier, including tax reimbursement, when the product is not made payment by bank transfer.
Delivery time: 10 days (if product is on stock in France and Istanbul) or 15 days (if the product is in stock in US). If products are not in stock at designers, can be controlled, During the execution of the different, depending on production lines.

How to choose the appropriate size?

For Dresses, please take fixed size bust-waist-hip, as shown below! After, Ivory team will indicate the appropriate size, in functie de fiecare brand in parte.


For sandals or shoes, please indicate your European size.

Product prices include all taxes?

Product prices include all taxes (International courier transport (DHL, Fedex, TNT, UPS), custom duty, VAT) related to intra-EU imports from Europe or extra in Istanbul or USA.

Why it is sometimes a difference in price of a product, between Ivory and another US merchant?

Since the prices offered by Ivory include all taxes (International courier transport (DHL, Fedex, TNT, UPS), custom duty, VAT) related to intra-EU imports from Europe or extra in Istanbul or USA.
According to the National Customs Authority Romania, Any product imported from outside the EU exceeding 50 euro, It is subject to VAT 19% and duty 10-20%, depending on the product type.

Can return a product bought in the store?

See more express service return. Items purchased from the store can be evaluated directly by the client. These are in accordance with the law.

Can return a product sent by courier?

GIVES! any product (Why is the stock in Romania) sent by courier, can return, but no later than the day following receipt of the package by sending the e-mail notice to return the number of AWB. Shipping charges are borne by the client. The refund is made within a maximum 7 days, bank account indicated by the client, from receipt of shipment.

Exceptions are products made to order express, imported from manufacturers. They can not be returned, according to the command accepted and signed sheet.

Can return a product made to order express?

NOT! dresses, posetele, bijuterille custom made shoes and express in France, Istanbul and USA, not returned. It may refuse the order if it does not meet specifications: other code / different color / size different than the order form, delivery time exceeded or product damage.

Any irregularity is noticed in shop lifting order or communicated to a notification email ([email protected]) in less than 24 hours after receipt of order, for delivery by courier.

How can I use a voucher ?

Vouchers can only be used for dresses available in stores and can not be cumulated with other discounts already applied!

Data bank account to transfer:

CUI : RO18046175
REG. WITH.: J10/1159/2005
CONT: RO28BRDE100SV31918801000 (BRD Bank)
CONT: RO33BTRLRONCRT0249265201 (Transilvania Bank)
CONT: RO56BACX0000004558049000 (Unicredit Bank)

Ivory…most wanted dresses!